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Improve Your Business By Training Your Front Line

Improve Your Business By Training Your Front Line

Come In, We are Awesome!
Come In, We are Awesome!

Frontline employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and share positive reviews and referrals to others, or leave disappointed and generate bad publicity for the business.  Why not start the summer season on the right foot and offer some training for your staff?

Training is a great way to bring frontline staff up to speed quickly on customer service standards and practices and equip them with with tools and techniques that help build customer satisfaction and loyalty. Businesses and organizations that offer effective training give their employees the knowledge and skills to do their jobs efficiently which is a win-win-win scenario for businesses, employees, and customers.

The OHTO has a number of training workshops designed to assist with your frontline training needs accessed through our Tourism Workshop Partnership Program. Details for the 2014-2015 Program, including the application form, are included in the attachment below.

To ensure all workshop details can be secured and there is sufficient time to advertise and encourage participation in the workshops, applications must be received two months prior to the training date, and no later than October 31, 2014.  

Prefer online training? Learn more about a NEW e-Learning Course that can help reduce some of the time and cost constraints associated with in-person workshops. Offer available for a limited time, so sign up today to secure a spot!

Still not seeing what you’re looking for? Call Stephanie at 613-629-6486613-629-6486 or email at stephanie.hessel@ohto.ca to discuss your training needs.

2014-2015 Tourism Workshop Partnership Program

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About Us

The Ontario's Highlands Tourism Organization (OHTO) is one of 13 Regional Tourism Organizations created by the Ontario government to increase tourism to the province. The OHTO covers a large region in eastern Ontario which includes the counties of Frontenac, Haliburton, Hastings, Lanark, Lennox and Addington, and Renfrew.

Government of Ontario

Get In Touch

Our office hours are 8 am to 4 pm, Monday to Friday.

Ontario's Highlands Tourism Organization
9 International Drive, Suite 129
Pembroke, ON K8A 6W5

Phone: 613-629-6486

Toll Free: 855-629-6486

Fax: 613-629-6488

Email: ac.otho]ta[ofni

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