Frontline employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and share positive reviews and referrals to others, or leave disappointed and generate bad publicity for the business. Why not start the summer season on the right foot and offer some training for your staff?
Training is a great way to bring frontline staff up to speed quickly on customer service standards and practices and equip them with with tools and techniques that help build customer satisfaction and loyalty. Businesses and organizations that offer effective training give their employees the knowledge and skills to do their jobs efficiently which is a win-win-win scenario for businesses, employees, and customers.
The OHTO has a number of training workshops designed to assist with your frontline training needs accessed through our Tourism Workshop Partnership Program. Details for the 2014-2015 Program, including the application form, are included in the attachment below.
To ensure all workshop details can be secured and there is sufficient time to advertise and encourage participation in the workshops, applications must be received two months prior to the training date, and no later than October 31, 2014.
Prefer online training? Learn more about a NEW e-Learning Course that can help reduce some of the time and cost constraints associated with in-person workshops. Offer available for a limited time, so sign up today to secure a spot!
Still not seeing what you’re looking for? Call Stephanie at 613-629-6486613-629-6486 or email at firstname.lastname@example.org to discuss your training needs.