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NEW e-Learning Customer Service Course

Service Excellence Dynamics
Service Excellence Dynamics

As an established customer service training market leader the Ontario Tourism Education Corporation  (OTEC) strives to develop high-quality, creative solutions for the growth and development of a professional, skilled workforce. Known for the signature Service Excellence instructor-led workshop, OTEC now offers an eLearning solution for those organizations that want the flexibility to offer self-paced learning without the issues of time and distance.

Service Excellence Dynamics eLearning is a 60-minute certificate course that allows individuals to acquire the knowledge and skills necessary to create memorable service experiences resulting in increased customer loyalty. The course provides service professionals with the guidelines, tools and resources to help them expertly contribute to any customer-centric organization. This interactive course combines a range of activities to engage all types of learners; from students, to adults to employers. Service Excellence Dynamics is innovative, economical, and accessible from anywhere at any time. 

The Ontario Highlands Tourism Organization is pleased to offer complimentary training to members within our region for a limited time.

Get started today! Contact Stephanie Hessel at stephanie.hessel@ohto.ca or 613-629-6486 to register or for more information.

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About Us

The Ontario's Highlands Tourism Organization (OHTO) is one of 13 Regional Tourism Organizations created by the Ontario government to increase tourism to the province. The OHTO covers a large region in eastern Ontario which includes the counties of Frontenac, Haliburton, Hastings, Lanark, Lennox and Addington, and Renfrew.

Government of Ontario

Get In Touch

Our office hours are 8 am to 4 pm, Monday to Friday.

Ontario's Highlands Tourism Organization
9 International Drive, Suite 129
Pembroke, ON K8A 6W5

Phone: 613-629-6486

Toll Free: 855-629-6486

Fax: 613-629-6488

Email: ac.otho]ta[ofni

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You may also call 1-855-629-6486 in order to register your business directly with OHTO.

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