Stacey Thomson, Public Relations Manager, Disney Institute
Full-day program explores secrets of great customer service
PEMBROKE, Ontario – (Jan. 26, 2011) – Disney Institute is bringing its renowned professional development program, “Disney’s Approach to Quality Service,” to Haliburton, Madoc, Perth, and Renfrew from March 7 – 10, 2011. Sponsored locally by the Ontario’s Highlands Tourism Organization, each full-day event will demonstrate how anticipating and reacting to customers’ needs, wants, and emotions is an integral aspect of delivering quality service and achieving business results.
The program will be held at the Pinestone Resort and Conference Centre in Haliburton on March 7, the Madoc Township Recreation Hall in El Dorado (Madoc) on March 8, Temple’s Sugar Camp in Perth on March 9, and the Ma-te-way Activity Centre in Renfrew on March 10, and will give participants new ideas for creating a service-driven organization that delivers excellence.
“Delivering great service is critical for companies looking to survive and prosper,” said Jeff James, vice president for Disney Institute. “These programs are a rare opportunity for Ontario’s Highlands’ tourism business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”
The full-day “Disney’s Approach to Quality Service” programs will give participants an “insider’s look” at business practices that have helped Disney become respected for product and service quality. In 2010, Fortune magazine recognized Disney as the world’s most admired company for quality. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.
“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it’s a necessity,” James said. “The quality service program is designed for organizations – large and small – looking to create a service experience that exceeds customer expectations and drives repeat business.”
Program registration is $50 + $6.50 HST per person and includes all course materials and lunch. Please note: Tickets are available exclusively to members of the Ontario’s Highlands Tourism Organization until Feb. 20, 2011. For more information or to register, call 613-629-6486.
About Disney Institute
Disney Institute was created to showcase best practices that easily adapt to other organizations. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the Americas, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. The Disney Institute client roster includes more than half of the Fortune 500 and a wide range of small businesses, non-profits and government agencies. To learn more about Disney Institute, please visit www.disneyinstitute.com, www.facebook.com/disneyinstitute, or follow us at www.twitter.com/disneyinstitute.